new pkl | Privacy Policy – How We Protect Your Data

01 Introduction

New pkl is an internationally licensed online betting platform offering a safe and enjoyable experience for users in Bangladesh. This Privacy Policy explains how new pkl collects, stores, and uses your personal information.

This Privacy Policy applies to new pkl's website, mobile app, and all digital services. By using our platform, you consent to the collection and use of your information as described in this policy.

We believe your data belongs to you. That's why new pkl's privacy policy is written in plain, transparent language — no hidden terms, no ambiguous clauses.

Important: This Privacy Policy is part of our Terms & Conditions should be read together. The two documents combined give a complete picture of your relationship with new pkl.

02 What Information We Collect

New pkl only collects information that is necessary for operating the platform, verifying identity, and complying with international regulations.

2.1 Information You Provide Directly

Data Type	When Collected	Purpose
Full Name	At Registration	Identity Verification
Date of Birth	At Registration	Age Verification (18+)
Mobile Number	At Registration	Communication & OTP Verification
Email Address	At Registration	Account Security
National ID Number	With KYC Verification	Identity Verification
Payment Information	Deposit/Withdrawal	Financial Transactions

2.2 Automatically Collected Information

When you use new pkl, certain information is collected automatically:

IP Address: For security and fraud prevention purposes.
Device Information: Operating system, browser type, and version.
Usage Patterns: Which pages you visit and how long you spend on them.
Transaction History: Deposit, withdrawal, and betting records.
Location Data: Country-level data only, not precise location.

03 How We Use Your Data

New pkl uses your data strictly for the purposes it was collected. Your information will never be used for any new purpose without your consent.

Account Management: For login, password reset, and account security purposes.
Identity Verification: To comply with international KYC and AML regulations.
Payment Processing: To process deposits and withdrawals securely.
Customer Support: To resolve your issues and respond to your queries.
Fraud Prevention: To detect and prevent suspicious activity.
Personalized Experience: To show you bonuses and offers relevant to your preferences.
Legal Obligations: For generating reports required by regulatory authorities.

New pkl never sells your data to advertisers. If you wish to opt out of marketing communications, you can unsubscribe at any time or contact our support team.

04 Data Sharing & Third Parties

New pkl may share information with third parties in limited, specific circumstances. Your data is protected in every such case.

4.1 When Information Is Shared

Payment Providers: To process transactions through payment gateways such as Mobile Pay, Nagad, and Rocket.
Identity Verification Services: With authorized third parties for the KYC process.
Legal Requirements: When required by a court order or regulatory authority.
Fraud Prevention: With financial crime prevention agencies when required.

4.2 When Your Data Is Not Shared

To advertising or marketing companies.
For any commercial purpose without your consent.
To any third party other than our authorized partners.

Assurance: All third-party partners of new pkl comply with international data protection standards. We only work with trusted and verified partners.

05 Cookie Policy

New pkl uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser.

5.1 Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintaining login sessions, security	Cleared at the end of the session
Functional Cookies	Remembering language preferences and theme settings	1 Year
Analytics Cookies	Collecting site usage statistics	2 Years
Security Cookies	Fraud Detection	30 Days

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some features of new pkl from working properly.

06 Data Retention Period

New pkl does not hold your information beyond what is necessary. Specific retention periods are defined for each type of data.

Account Information: Up to 5 years after account closure (as required by law).
Transaction Records: 7 years, in accordance with international financial regulations.
Communication History: 3 years from the date of last contact.
Cookie Data: Up to 2 years, depending on the cookie type.
Verification Documents: 5 years after account closure.

Once the defined retention period expires, data is securely deleted or anonymized.

07 Your Data Rights

At new pkl, you have full control over your personal data. We respect the following rights:

Right of Access You can find out exactly what information we hold about you.

Right to Rectification You can request corrections to any inaccurate information.

Right to Deletion You can request deletion of your data unless we are legally required to retain it.

Right to Object You can object to your data being used for specific purposes.

Portability You can request a download of a copy of your data.

Right to Restriction You can request that we restrict how we process your data in certain circumstances.

To exercise these rights, email us at support@newpkl.biz or contact our Help Center Get in touch. We aim to respond within 30 business days.

08 Security Measures

New pkl uses industry-standard security technology to keep your data safe. Our security measures are reviewed and updated on a regular basis.

SSL/TLS Encryption: All data transmissions are encrypted.
Two-Factor Authentication (2FA): An added layer of security for your account.
Firewall Protection: To prevent unauthorized access.
Regular Security Audits: Tested by independent third-party experts.
Data Backup: Regular backups to prevent data loss.

If you believe your account security has been compromised, change your password immediately and contact us at support@newpkl.biz.

09 Child Protection

New pkl is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we find evidence that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you believe your child is using new pkl, please contact us immediately at support@newpkl.biz.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

Email: support@newpkl.biz
Help Center: newpkl.biz/help-center
Response Time: Typically within 24–48 hours.

If this Privacy Policy is updated, you will be notified via your registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Responsible Gaming: Beyond protecting your data, we also care about your mental wellbeing. To learn more, visit our Responsible Gaming Visit the page.

New PKL Privacy Policy – How We Protect Your Information